Drury Inn & Suites San Antonio Riverwalk

Soo I started  reservation of a room with a travel agency at the Drury Inn and Suites in San Antonio.  The next day after confirming San Antonio, I logged in and completed what I thought was reservation of the room I originally started. Upon arrival, we met your awesome security guy, sorry can't remember his name and after we went inside and checked in. I sent my family to the room to get comfortable while I parked my truck. Upon arrival to the room I found my beautiful wife sitting in a chair inside the room with the curtains opened looking out the window. And I explained, baby we have a balcony and asked why are you inside looking out side. She showed me that we have no balcony. So in a  bit of despair, I looked at the room reservation and it did not Include a balcony. I immediately went to the front desk ad explained how much my wife loves to take pictures and being outdoors and somehow the room/ reservation changed and I did not verify and asked how much to upgrade to a room with a balcony. I felt so bad whatching my wife just looking out a window. Alexis! I hope I spelled her name right listened to me and understood the delima I was in, took a look and said I can get your family in the room you thought you were getting initially at no extra charge. I was blown away. I don't know how you found her and or Renea your assistant GM. All your staff is amazing including your cook. He watched attentively over the food out your kick back 5:30 to 7 pm.  Thank you Alexis and everyone keep it up. My family and I will only stay at Drury Inn and Suites in San Antonio tx if you continue to employee the type of amazing folks we met today!!! Thank you,  Rodney Ketner

The staff may be the nicest I've ever encountered. From the front desk to the maids to the kitchen staff...everyone greeted us with a genuine smile and made conversation. The hotel was very quiet and the location was excellent. We walked many places via the Riverwalk which was right outside of our hotel. The breakfast was very good, but the happy hours were even better. Tacos, pulled pork sandwiches, meatballs, cocktails....we could have eaten just that for dinner if we wanted to. Parking was expensive but convenient. The pool and hot tub were very nice and clean as well.

Loved everything!!! We stayed as a family of 4 with two big kids 11 and 14. The location was perfect on the river, the pool perfect, breakfast plentiful, and the kickback event gave us more family time together and not running around waiting in lines at restaurants for dinner. The atmosphere and staff were so pleasant. They were so helpful and informative. Every staff member I was near said a kind word to me. The atmosphere was top notch. We can't wait to stay here again. This was a first visit to this hotel and it's definitely a new favorite! This hotel did not disappoint! Wonderful staff starting at the front desk!🥰

Great variety at breakfast of hot and cold food. The kickback and happy hour with 3 free alcoholic drinks was an excellent bonus to our stay. The description says ‘snacks’ but there was so much hot food on offer that we didn’t even feel the need for diner in the evening. Coffee, soft drinks and pop corn are also available throughout the day to guests at no extra cost. Our room was clean, comfortable and sizeable with a lovely balcony having views over the river walk and city skyline. This was our first time staying with this hotel chain. We will definitely be booking with them again in the future. They really do look after their guests. I couldn’t fault the staff, everyone was so friendly and nothing was too much trouble. Well done Drury Inn & Suites 😁

From the breakfast to the snacks that is basically a full dinner meal to the free alcohol drinks and let me tell you the hospitality was all over the top! We had an amazing stay I can't wait to go back! We went for 3 birthdays and got upgraded the lady in the front desk sang happy birthday gave us each a slice of brownies I just can't remember her name she was Awesome gave us a warm welcome so yes I definitely recommend it !